ITC – Your feedback. Our focus.

Customer satisfaction is top priority for us in ITC. Through systems like our ITC Customer Voice and annual surveys we are able to consistently monitor feedback to ensure we are meeting our customer’s expectations.

Below we have shared some highlights from our surveys, that we hope illustrates our ongoing efforts to improve your experience with us:

Additionally, with the help of your feedback, we have been able to reassess our handling of queries and prioritise our response times as set out in our Service Level Agreements (SLA).

The following snapshot shows the percentage of cases in which our team have succeeded in meeting the required timelines throughout the year:

We would like to thank everyone who has provided their feedback so far and encourage you to please continue to do so. The information you have provided not only allows us to gauge our current performance but also helps innovate our processes to provide the best customer experience possible.

_{*Please note this content is the view of the author and not of Independent Trustee Company}