Our clients are our key focus. We are fully dedicated to delivering a first-class service to you.
Our pledge to you, as our client, is to:
- be polite, professional and proper in all dealings with you.
- be responsive, returning calls without undue delay and responding to emails and letters in a timely manner.
- be available in person.
- listen to you fully, taking clear and complete instructions.
- ensure that all communications from us to you are clear, precise, effective and in plain English.
- meet all relevant deadlines or, where this is not possible, revise and communicate the time lines.
- seek out and act upon all forms of feedback from you, without bias or prejudice.