Customer Charter

Our pledge to you, as our client, is to:

• be polite, professional and proper in all dealings with you.

• be responsive, returning calls without undue delay and responding to emails and letters in a timely manner.

• be available in person.

• listen to you fully, taking clear and complete instructions.

• ensure that all communications from us to you are clear, precise, effective and in plain English.

• meet all relevant deadlines or, where this is not possible, revise and communicate the time lines.

• seek out and act upon all forms of feedback from you, without bias or prejudice.