Job Description

The Property Services Administrator will be responsible for the administration and assessment of property investments, ensuring they are suitable for ITC vehicles with regard to Revenue and / or Pensions Authority requirements. The role will involve liaising with numerous third parties, processing all property-related requests and delivering a first-class service our to our Financial Advisors and Clients as part of a busy team environment.

Key Responsibilities

This is primarily an administrative role supporting our clients, intermediaries, Sales Team and other departments within the company. The typical day to day workload of a Customer Services Administrator would broadly consist of 60% client servicing, 30% administration work, and 10% preparing reports. Some of the main responsibilities of the role include:

  • To ensure that assessed property investments are suitable for ITC vehicles with regard to Revenue and / or Pensions Authority requirements and process all new assessed applications
  • Deliver a first-class service to our Financial Advisors and Clients in line with our company policies
  • Liaising with numerous third parties including Financial Advisors, Mortgage Advisors, Property Managers and Insurance Companies
  • Ensuring all requests are processed in a timely manner
  • Responsibility for maintaining client files to the highest standard
  • Ensure all property-related liabilities are discharged within agreed timelines
  • Ensuring client service standards are upheld by adhering to our procedures manual and customer charter

Required Skills and Behaviours

  • Communicate enthusiasm and commitment to achieving objectives and contributes to their team
  • Aptitude to organise tasks and manage workload efficiently
  • Ability to work both on own initiative and as part of ateam
  • Listens to the needs of customers and act on what they are saying
  • Actively seeks out views, opinions and ideas from others
  • Investigate issues/problems to their best ability and seek assistance with basic understanding completed
  • Communicates with others in a professional and helpful way, conveying information clearly and concisely
  • Actively monitors own performance against personal, team and company targets
  • Understands the nature of their job requirements and who these services are targeted towards.
  • Shows respect for other members of the team and provides support for one another

Qualifications/Experience Required

  • Experience in client facing role or administration role is essential
  • Good understanding of the basic principles of customer service is essential
  • Working knowledge of MS Office, Outlook and in any in-house systems is essential
  • Third level qualification is beneficial, business-related course preferable
  • Previous pension experience is beneficial

Salary

Starting salary is €27,000 rising to €28,000 on successful completion of a 6-month probationary period.

 

To apply, please email your CV to careers@itcgroup.ie