ITC: Covid-19 Arrangements

At Independent Trustee Company Ltd, the health and safety of our employees and clients during this time is our top priority. With this in mind and in light of the government's announcement, we have decided to follow their advice to enable as many staff as possible to work remotely from home until further notice to tackle the spread of Covid-19.  

How will this affect me and my business? Simply put, It will not. ITC has put a number of procedures in place to ensure business will run as usual. We are confident that a move to remote working will cause minimal disruption. Our offices will remain open with post and courier services still operating. 

Business Continuity: Through remote access, our employees have the capability to work from home. We ask you to please contact us by email at and your query will be directed to the relevant team. 

- Through facilities such as ITC Nexus and ITC Client Portal, our clients and advisors can continue to monitor and manage their pensions online. 

- We ask that, where possible, you send us all communications by email and not post. If you do need to post us documents for sign off, there may be delays in postal return due to limited internal resources. Please also scan them to to give us advance notice.  

- We might also experience some delays during banking processing, but we will do everything possible to ensure we meet our normal service standards. 

Business Travel: We have requested all employees to observe social distancing and reduce social contact, including the postponement of all scheduled business travel until further notice.

On-premises Meetings: All on-premise visits will be minimised. 

Health and Safety Procedures: We have provided specific recommendations and guidance to our employees and contractors on how to avoid the spread of the virus.

Further Updates: Any further updates to our procedures will be posted on the ITC blog available on our website. You can also follow us on LinkedIn and Twitter for updates. 

We thank you for your co-operation and understanding at this time. 






*Please note this content is the view of the author and not of Independent Trustee Company

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